Frequently asked questions

Vaccines help your pet’s immune system recognize and fight infections that can cause serious illness. Some vaccines also help protect people, such as vaccination against rabies. We recommend a schedule based on your pet’s species, age, health, previous vaccines, and exposure risk. Tell us about any past vaccine reaction so we can plan appropriately.

Yes. The American Heartworm Society recommends year-round prevention for dogs and cats. Mosquitoes transmit heartworms, and indoor pets can also be exposed. Give the prescribed product on its recommended schedule throughout the year. Dogs should also have annual heartworm testing; testing recommendations for cats are individualized.

Annual testing checks that the prevention plan is working. A dose may be late, missed, vomited, or not fully absorbed, and no preventive is completely fail-safe. Infection can be present before symptoms appear. Your veterinarian may recommend additional testing after a gap in protection.

Contact us promptly with the product name and the date of the last dose. We will explain how to resume protection and whether testing now or later is appropriate. Do not double a dose unless your veterinarian specifically directs you to do so.

Yes. Living indoors reduces some risks but does not eliminate them. Indoor pets still benefit from examinations, appropriate vaccinations, dental care, and a parasite-prevention plan. We can tailor recommendations to your pet’s actual lifestyle and health.

Most adult dogs and cats should have an examination at least once a year. Puppies, kittens, older pets, and pets with ongoing medical conditions may need more frequent visits. These appointments help us track changes in weight, teeth, mobility, and overall health, even when your pet seems well.

Yes. Eating normally does not rule out dental disease or discomfort. Bad breath, red gums, drooling, or changes in chewing are reasons to arrange an examination. Professional dental cleaning generally requires anesthesia so the teeth can be assessed and cleaned thoroughly, including below the gumline. We will discuss your pet’s needs and anesthetic considerations before treatment.

Do not give human pain medicine or another pet’s prescription unless your veterinarian specifically directs you to. Products such as ibuprofen, naproxen, and acetaminophen can seriously harm pets. If your pet has already swallowed medication, contact a veterinarian or animal poison-control service immediately and have the packaging available.

Bring previous medical and vaccination records, a current medication and supplement list, and your questions. Photos or videos of symptoms at home can be helpful. Keep dogs on a leash and cats or small pets in a secure carrier. Ask us ahead of time whether a sample or any special preparation is needed.